Returns

Returns and exchanges will not be provided on PICCsox® unless the product fails to meet a consumer guarantee.

Due to hygiene and quality reasons we do not accept any returns. Please do not send your purchase back to the manufacturer.

As all our items are exempt from being returned, we do not issue any refunds.

If the incorrect size has been sent then we will re-send the correct sample/colour. We cannot make any substitutions or exchanges (for example, the customer cannot request for another colour or product instead of the one ordered or purchased). If you need to replace the same item due to erroneous issues, please send us an email at info@piccsox.com

Any merchandise purchased from this site will be shipped by a third party carrier.

Shipping addresses cannot be modified after you have submitted your order. Once the order has shipped it can no longer be changed.

 

Consumer Guarantees

As a consumer, you are entitled to certain guarantees in respect of goods purchased from PICCsox®. These guarantees are called Consumer Guarantees and are not impacted by the change of mind policy or limited by a defined timeframe. The Australian Consumer Law, however does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

Where you believe an item is faulty or defective, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If the goods or service has a major failure, you may reject the good or service and seek a refund, exchange or repair or you may keep the item and seek compensation for any drop in value. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

PICCsox® will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Where an item is damaged through misuse, neglect or abnormal use, PICCsox®will not provide a refund, exchange or repair.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.